Here at Gardening Express, our Customer Support Team understand that every plant has a story, and every gardener has a vision. We are more than just a fantastic store - our website is your digital garden oasis, where you’ll find our lovingly curated Knowledge Hub brimming with support and resources tailored to nurture your gardening journey. We continuously listen to our customer requests, and as a result we have cultivated a wealth of information to help you cultivate your green space with confidence. Explore our extensive library of guides, hints & tips, and video tutorials - it's all just a few clicks away.
Our Customer Support Centre is full of articles that address our most frequently asked questions, that have been raised by you our customers over the years. These range from placing orders, making payments, retrieving invoices, and all through the journey your plants will embark upon to arrive fresh on your doorstep. Should you need it, you will also find peace of mind in details outlining our plant guarantees, as well other useful plant and stock information. Our Customer Support Centre is also where you’ll find our AI-driven Customer Support Bot who is also on hand to guide you through our most queried processes. We keep our AI assistance updated through an integrated continuous learning and training loop, as well as updates in line with seasonal transitions.
And if you can’t find the answer to your query at our green fingertips, then our knowledgeable and friendly advisors are equipped with the tools and horticultural know-how to assist you every step of the way. You will find our easy-to-use contact form on the front page of our Customer Support Centre. This has been designed for you to submit just once, and it will also trace your contact history with us, allowing our experts to tend to your enquiry with personalised attention tailored to your specific needs. Alternatively, you can send us a message through our AI-driven Customer Support Bot.
A couple of things that you can do to help us help you more swiftly:
- if you are making an enquiry about your newly acquired plants, including your order number, as well as attaching photographs with your query will help us to get to the crux of your query
- including your order number also helps when making contact with us when using different email addresses – this happens more often than you may think and your order number is the unique reference that enables us to integrate all of your communication
- keeping your contact information up to date in your account, including a contactable contact number